Refund Policy

30-Day Money-Back Guarantee

We stand behind everything we sell. If you are not happy with your order, you may request a refund within 30 days of the delivery date shown by the carrier's tracking.

How to request a refund

  1. Contact us through the contact form on this site within 30 days of delivery. Include your order number and a brief description of the issue. For damaged or defective items, include a photo — it lets us resolve your case fastest, usually without a return.
  2. We respond within 1–2 business days with next steps. Depending on the issue we may issue a refund outright, send a replacement, or provide a return address.
  3. Where a return is requested, items must be sent back in their original condition and packaging. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Refund processing

Approved refunds are issued to the original payment method within 2 business days of approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear on your statement.

Items that arrive damaged, defective, or incorrect

We make it right at no cost to you — replacement or full refund, your choice. Contact us with your order number and a photo of what you received.

Orders that have not arrived

Please first check your tracking link and allow the full delivery window stated in our Shipping Policy. If tracking shows no movement for 10 days, or your order is confirmed lost by the carrier, contact us and we will replace it or refund you in full.

Please contact us before disputing a charge

We resolve nearly every issue within 1–2 business days — faster than any payment dispute. If you do not recognize a charge or have any problem with your order, reach out through our contact form first and we will fix it. Chargebacks filed on orders that tracking shows as delivered, without any prior contact with us, will be contested with the carrier's delivery confirmation and this policy.